I’m pretty new to leadership. I haven’t been at it a terribly long time— about a year and a half. I’ve had my fair share of hyperventilation-worthy doubt-fests growing into the position I’m currently in as the Customer Experience Director at MeetEdgar.
But I’ve found my groove.
The process I’m most proud of is our approach to teamwork and collaboration.
A growing team
There’s a lot of stuff going on in the customer service department. There are a lot of moving parts, a lot of processes, and tons of information being thrown all over the place. With a growing team, there’s inevitably an disparity in knowledge about less common things. If you’re not careful, things will fall through the cracks.