I laid out my value for value philosophy in the middle of a spirited dialogue about the talent recruiting process. I delivered an impassioned speech about why the phrase “you get what you pay for” isn’t just lip service— it’s at the core of attracting and cultivating excellence.
Make no mistake— compensation comes in many forms, not just cash-money. The higher up you can cover on an individual’s hierarchy of needs (thanks for laying that out, Maslow), the better the overall results. Security that these needs are being met will lead to motivation and productivity.
Value for value is even more pronounced in the customer service industry. A customer service department is its own little ecosystem, with the company feeding product to customers, customers feeding positive/negative feedback to the front lines of CS, and CS distilling these vibes and throwing them back into the company.
Culture, Communication, Product
Start with subpar expectations for your team, and the repercussions are felt throughout the entire organization. All it takes is one ineffective middle manager, a careless customer service rep, or an out of touch executive team to roadblock the customer experience lifecycle.
When a company starts with good culture and passion for their product, positive communication and excellence in product will almost always naturally follow. The entire cycle ebbs and flows in a way that favors satisfaction for customers and employees alike.
Value for value isn’t just a kitschy catchphrase— it’s a way of thinking that embraces thoughtful consideration when making decisions that impact daily operations, the user experience, and the most important of all, team morale.